More Power Iloilo Customer Service Office is now open to serve Ilonggos

MORE Power Iloilo opens its Customer Service Office three days after the issuance of the Writ of Possession by the court. They are located at the former Pro-Friends Bldg. along Gen. Luna St., Iloilo City, right across Highway 21 Hotel.

They are now accepting new applications as well as inquiries, complaints and other concerns relating to electric power connection. 

Roel Z. Castro, More Power President and CEO, welcomed the guests and clients on this momentous occasion. In a press conference following the blessing, he was happy to announce that on their first day of operations, their personnel have already responded to 39 calls and messages from consumers. He assured consumers that their technical crew are already out on the streets working for better power distribution.

Atty. Allana Babayen-on, More Power's legal counsel, and Roel Z. Castro, President and CEO, hold a press conference after the blessing.

President and CEO Roel Z. Castro is joined by Jane Javellana, Presidential Assistant for Western Visayas (3rd from left), and other distinguished guests.

(L-r) Engr. Rey Jaleco, Project Development Head; Maricel Pe, Customer Care Head; and Karen Fidelino, Finance Head

More Power has issued this Frequently Asked Questions to serve as a guide for those who wish to apply for a connection:

Q. What are the requirements for new meter connection?
A. Application form
Government ID
Proof of occupancy
Certificate of Final Electrical Inspection

Q. I don’t have a proof of occupancy because I don’t own the lot, what are the requirements I can comply?
A. Application Form
Government ID
Barangay Certificate of Residency
Permit for Temporary Service Connection & Oath of Undertaking

Q. I am living in the house owned by my deceased relative. I don’t have any proof of occupancy document under my name. Can I still apply for electric connection?
A. Yes. These are the requirements you need to comply:
*Application Form
*Government ID
*Barangay Certificate of Residency
*Permit for Temporary Service Connection & Oath of Undertaking

Q. The electric meter in the house is named under my deceased father. How can I update the details of this account?
A. You need to submit the following requirements for us to update your account:
*Government ID
*Proof of Ownership
*Previous monthly bill from the previous DU (or previous
monthly electric bill of MORE Power)
*Proof of billing from other utilities that states your name and address.

Q. I still receive the bill from the previous DU, where should I pay?
A. We encourage you to pay the bill at the previous DU’s office or at their authorized collecting agencies.
Q. Can I pay the bill deposit in your payment centers?
A. Yes. You can pay at BDO, Landbank, Robinsons Bank, PNB, Palawan Express, RD Pawnshop, LBC and SM Supermalls.

Q. Is your office accepting applications and payments on weekends?
A. Yes, we do accept applications and payments on weekends.

Q. Will MORE Power provide a venue for constructive feedback on its services on its personnel?
A. Yes, we have an available website and Facebook account to document your feedback. We also have helpline operators for your concerns.

Q. My meter is already 15 years old and I think not reliable anymore. What should I do?
A. MORE Power has MORE KOREK. It is a program of MORE Power that targets replacement of all defective and aging meters without any cost.

For more questions, you may call the following hotline numbers:
(033) 323-66-19
(033) 327-29-85


  1. Good morning i want to follow up my application for electricity since my application is almost a month already. I am vegeldes Baldove sayo of brgy san rafael mandurriao iloilo city

  2. Please do something to hasten the distribution of our Bills. kindly furnish us our bill days before our due date. We had this request for thrice already and to no avail.

  3. Gd a.m ang bill ni FLORENDO,TERESITA wala pa ma deliver.Customer,Mansaya,Lapuz,pero amon balay sa Bo,Obrero.ginpa change addrress ko na ina sang july sa Lapaz Gym.SALAMAT.

  4. do you have any site where can we download our billing online?

  5. Please facilitate our application in electric meter date applied Aug 13,2020 after we recieved our application stub wid Customer Acct Nr: JARB6004592570 from MORE POWER (Hotel del Rio) how many weeks we are hoing to be wait more for connection of electric meter? Tnx

  6. Good day sir maam follow up mo application nmon under sa name ni bjorn cordero kong san o kmi matakdan kuryente zone 1 don esteban lapuz salamat

  7. Pls kindly check illegal jumpers at zone 12 Calaparan Arevalo, fire hazardous. Ara sa poste sa karsada, ang balay sa tabok amo na ang ginasangahan sg mga jumpers

  8. please tell your response team especially the 006 team to be polite to your customers, ka suplado na da ang isa nga nubo nga tao. very sarcastic

  9. Sir I would like to request that my electric cable leading to our house be transfer to safe place since it’s only 2 meter height from ground and surrounded by trees. I’m afraid it will cause power black due to strong winds and bad weather condition. I’m looking forward for your favorable action Thank you. Firmo M. Navarro Address: Lot 1 Blk 1 La Residencia Subd. Bonifacio st.Brgy. Sta. Filomena Arevalo Iloilo City

  10. Gud pm na unpaid kuna akn payment kag sittle kuna payment ko,re akn name asong hartzell Mae ferrares address ..Simon ledesma jaro tabok brgy.hall,costomer

  11. Sir/Maam please have it signed ang receiving copy nyo para sure nga nareceive sang customer nyo indi pag pangbilin bilin dayon kung indi mabayaran shortcharge niyo dayon.

  12. Good evening More, please be inform that in Gumamela st., Alta Tierra Village, Jaro. We were suffering a daily electric fluctuation. Please increase the number of transformers in our street. Thank you


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