Cebu Pacific extends the coverage of its flexible booking options for passengers traveling until December 31, 2020, allowing everyjuan to travel with peace of mind.
“We continue to listen to our passengers so we may also continuously review and improve our processes to better address everyjuan’s concerns. As such, we are pleased to share that we have extended our options to cover flights until end of this year, to give our passengers more flexibility when it comes to scheduling their travels,” said Candice Iyog, CEB VP for Marketing & Customer Experience.
Travel Fund valid for two (2) years
The Travel Fund, valid for two (2) years, can be used to book flights up to 12 months ahead, given that transactions are done before the fund expires. This means customers can use their Travel Funds to book trips potentially until 2023.
This virtual wallet will consist of the full cost of the ticket, and can be used not only for flights, but even for purchasing ancillaries, such as baggage allowance and seat blocking.
This option is a great alternative for passengers who do not have fixed travel dates yet. Customers with existing Travel Funds should not fret as the two-year validity will be applied retroactively, or from the date the fund was created.
Unlimited rebooking of flights
Customers will still be able to avail of unlimited rebooking of their flights, without paying any rebooking or change fees. Those who wish to postpone travel plans may opt to rebook their flights as many times as possible, allowing passengers to better manage their plans, considering the fluidity of the situation. A minimal fare difference may apply.
Options for passengers with cancelled flights
Those with cancelled flights will continue to have the following options: placing the full cost of the ticket in a Travel Fund valid for two years; rebooking flights with no limit - both rebooking fee and fare difference are waived if new travel date is within 90 days; or availing of a full refund.
Passengers are encouraged to choose their options and conveniently manage their bookings online through the “Manage Booking” portal in the Cebu Pacific website. Simply log-in to your Getgo account, if applicable; or enter the Booking Reference to access the booking online and easily make desired changes. Bookings can be modified up to two (2) hours before the flight.
“Rest assured we remain optimistic for the industry, and look forward to the day #EveryJuanWillFlyAgain,” added Iyog.
Everyjuan now has the ability to easily update their contact information and addresses through the same portal. Those who booked their CEB flights via travel agencies must coordinate requests through their respective agents.
CEB continues to implement enhanced bio-security preventive measures in accordance global aviation standards to keep passengers and staff safe. These include contactless procedures, thorough cleaning and disinfection protocols for all aircraft and facilities, mandatory wearing of masks and face shields for both passengers and crew, as well as rapid antibody testing for CEB frontliners.
For more information, visit bit.ly/CEBFAQ